Why Does This Always Happen to Me?

The other day one of one of my clients threw her hands up in the air and asked. “Why does this always happen to me?” She was frustrated and really upset. It was interesting because when we dug down a bit deeper it appeared that she was having a very similar challenge with not one but three different suppliers.

Why Have a Strategy?

You are busy, right? You turn up to work with an endless to-do list, and you don’t have much free time. Why would you invest more time creating a strategic plan, when things are changing so rapidly?

Sy Dolphin Electrical

Here’s a testimonial we received from Sy and Amber at Sy Dolphin Electrical;

‘We started working with Sam in Sept 2019 at a time when our business was flailing. We had been in operation for over 15 years but a downturn in Tourism severely affected the small town of Port Douglas where our business is located.

Where’s My Money!

Have you ever thought ……where’s my money?

Your accountant tells you that you have made a profit but there is no money in your bank account………….WTF!

Here are a few reasons why this may be the case:

Emphasise Quality

I bet you often tell people what you do, do. But how often do you tell them what you don’t do?

When you complete a job quickly it is important to let your client know you haven’t cut corners.

Are You Insane!

Doing the same thing and expecting a different result is the definition of insanity.

Are you finding the same challenges keep on coming up in your business, it might be difficult clients, problems with staff or just not making enough money, or another recurring problem?

4 Steps To Effective Feedback

Continuous feedback is one of the most effective ways of improving a person’s performance. In all my years of coaching I have found that most business owners don’t give their team feedback because they just don’t know how to.

Sell More By Changing Your Focus.

Here’s how you can sell more by changing your focus.

Without sales you will have no business.

But I don’t want to be seen as a sales person I hear you say.

And I agree if you define being a salesman as……..being pushing and trying to trick people to buy things that don’t want or need.

3 Steps to Optimise Your Office and Save Time

As a business owner one of your most precious resources is your time. Most business owners that I meet almost always have a challenge with time. It is also surprising how much time people waste time and the scary thing is that it is generally the people that have the least amount of time, waste it the most.

Laying a Good Foundation

Growing up I used to love horse riding. When I was seven, I asked my parents if I could have my own pony. My dad said he would pay half but I had to pay the other half. Well with my first failed venture of selling fleas I had to find another way to earn some money.

The Best Follow Up Email Ever

That’s a pretty bold statement, but it’s true.

We have all experienced the awkward silence when we have followed up with a prospective client and we can’t get hold of them. They are not responding to our beautifully crafted e-mails asking for feedback and our polite phone messages we leave.

How To Follow Up Easily

People are often reluctant to “follow up” with a prospective client after a meeting or after sending through a quote or proposal.

The easiest way to do this is to phone and just ask for some “feedback” or you can do what we did with this company.

Don’t Fire Her Just Yet

Dont fire her just yet

When someone is under performing it can be very frustrating and it is always easy to blame that person. However, I have found that often when this is the case it’s because clear expectations haven’t been set and there is also a lack of feedback.

Excuse me, where is Gate 41?

Excuse me, where is Gate 41?

I was waiting to catch a flight from Sydney to Cairns and I must have been asked this question at least 5 times. I was standing between Gates 40 and 42, and Gate 41 was nowhere to be seen. Down the one side of the airport the Gates where all in numerical order except for Gate 41.

When Staff Incentives Turn Bad

When Staff Incentives Turn Bad

Often as business owners we are looking for ways to motivate and engage our team to perform better. However without thinking through an incentive properly you could be encouraging the wrong type of behaviour resulting in more damage being done than good.